Shipping & Returns

We want you to be totally satisfied with your purchase but understand that sometimes an item needs to be returned. Please review the shipping & return policies below and contact us with any questions.

Shipping

  • Please allow 1-2 days for order processing
  • Expedited = 2-day shipping
  • Standard Shipping time is based on location. 
  • Business days are counted Monday - Friday; does not include weekends or holidays.
  • Can only support one shipping address per order.
  • Items from one order may be shipped in multiple packages.

Returns

  • Receipts/invoices are required for all returns and exchanges.
  • You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 10 days. Non-Book items must also include all original tags and/or packaging.
  • NO RETURNS, EXCHANGES OR REFUNDS will be issued for books purchased from our used or secondhand books department. All sales of items marked in our shop as "used" are final, except as detailed in our complete used book sales policy. 
  • We require a receipt or sufficient transaction identification information (name, shipping address, date of purchase) to match you up in our online sales records in order to issue a refund or exchange. 
  • For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
  • Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
  • Bulk orders may not be returned
  • If you receive your order and find an item to be missing, incorrect or damaged please contact us within 7 days, so that we may address and resolve the issue as quickly as possible for you.
  • Merchandise purchased between November 15 and December 24 may be returned or exchanged until January 12.  Holiday items, such as greeting cards, may be exchanged or returned for credit until December 24.  Receipts are required and product must be in original condition, including packaging and tags.